Help & FAQs

Creating an Account & Logging In

How do I create an account/register?
Creating an account is easy. After choosing your materials, you'll be prompted to enter your name, email, and address, and to choose password.

Why do I need to create an account?
We'll need to send you order confirmations, shipping information, buyback reminders, and communications like that about your order. It's really easy to create one - you just need an email and password - and once you have an account with us you'll be able to:

• Place orders quickly and easily

• Track your orders online

• Access your order history and buyback information

How do I log in to my account?
At the top of the home page, look for "Your Account" in the header menu under Support.

What do I do if I forgot my password?
This happens to the best of us. If you have forgotten your password, go to the Your Account page and click "Forgot your password?," enter the email address associated with your account, and we'll email you a link to reset your password. Existing passwords are not emailed to you for safety reasons.
If you continue to have log in issues, please reach out to our Customer Service team.

How do I change my account information or password?
Changing your personal info and password is easy. Once you have logged in to your account, you can change your shipping and billing address, contact information, and account settings in your account profile.

Why am I being asked to log in again?
Sometimes if you've left your computer idle or not visited us in a while, we will ask you to log in again. This protects your account from unauthorized access.

Placing Your Order

What information do I need to place an order?
We've made it super easy to order your course materials. To get started, all you'll need is your student ID number.

1. Go to your school’s online bookstore

2. Select Shop Now

3. Enter your student’s ID number and click the “Go” button

4. Your student’s name & schedule will appear. Click the “Add Course Material” button

5. All required books and materials will be displayed

6. Add items to a virtual shopping cart

• Existing customers please log in to finish check out process

• New customers please create an account

Ready to order your books now? Great - let's get you to the main page.

When can I order my books?
It varies, but typically courses are listed when master schedule is completed by your school. If you don't see your courses, please contact your registrar office. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

Why is the list of course materials on your site different than what the instructor told us?
When instructors assign course materials, they tell us if the book is required or optional and we mark the assigned materials in turn.

What is the difference between Required and Optional items?

• Required: Your school or instructor has indicated that you will need this item for your course work.

• Optional: These items may be helpful to your course work but are not required by your instructor or school. An item can be listed as optional if you purchased it for a previous course.

Can I order books that are not listed for my course?
You may be able to order textbooks or course materials not listed for your course(s) by contacting the bookstore directly.

Why did my cart expire?
Due to demand and inventory, we can only hold items in your cart for a short period of time. We do our best to save items in your cart when possible. Because a lot of students - just like you - love used books, they're in high demand and go quickly. .

Why did the price of my book change?
If your cart has been idle for a while or you didn't complete your order for a few days, the item(s) you had in your cart may have been sold in the meantime. We do our best to save items in your cart, but used books are limited in quantity and are in high demand so they can go quickly.

Can I buy a used copy of the book I need?
Yes, absolutely! When selecting your course materials, if you see a used edition of the book you need, you can choose to purchase a used copy. If you don't see a used option, that means a used copy is unfortunately not available at this time.

Are your used books in good condition?
For items sold directly by EduCare, used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students that may have reasonable wear and tear such as creased pages and highlighting. The condition of used books sold in the Marketplace varies and is not guaranteed.
A used book purchased directly from EduCare might have any of the following characteristics:

• Notes written in the margins

• Highlighting, from a little to a lot

• Typical wear and tear

• Rounded corners

• Scrapes and scratches

• Faded cover art

• Creased pages

• Publisher cut corners

Rest assured that EduCare has quality assurance standards in place. A used book purchased directly from us will NOT have:

• Stains or water damage

• Missing, torn, or loose pages

• Missing, torn, or loose cover

• Excessive writing or marking

• Excessive writing on the edges

• A broken spine

• Torn or damaged binding

Can I buy my books elsewhere?
While you can purchase from other sites, they may not provide the level of service that we guarantee. Here are just a few reasons to shop with us:

• We work directly with your school to ensure that we have the exact materials for your courses.

• We work with students that are eligible to receive course materials under Free/Reduced Lunch Program (if applicable for your school) and other sites do not.

• We ship fast! We ship all in-stock items within 24 business hours of finalizing your order, as we want to make certain that you receive your books as quick as possible. Because we work directly with your school, we actively work to keep your books in stock..

• We have dedicated customer service. If you have any issues, you can contact us at the campus bookstore.

Checkout & Payment

What are my payment options?
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Visa and MasterCard debit cards. If a student is eligible to receive course materials under Free/Reduced Lunch Program, you can check out using "Fee Waiver" at check out.

Why is my credit/debit card being rejected?
It could be a few things. Credit and debit cards may be denied because of things like:

• Insufficient funds

• Incorrect or mis-keyed CVV number

• Invalid expiration date

• Billing address does not match cardholder's mailing address

• Expiration date of the card is before the end of your rental period

• Other typos or mis-keyed information required to verify your card

The most common reason is mistyped information. If you think you may have mis-entered some information, please try your order again. Otherwise, please use another credit card to complete your order.
Please get in touch with our Customer Service team if you're still having checkout issues.

Can I change or cancel my order?
We process and ship orders as quickly as possible, and as a result, orders can't be changed or canceled once placed. If you no longer need an item, you can easily return the item for a refund at your online or on-campus bookstore.

Will I be charged sales tax?
In accordance with applicable law, items shipped to certain states are subject to sales tax. The tax rate applied to your order is based on many factors including the type of item purchased, the address where your order is shipped, and the applicable state and local sales tax rates. Digital content and other items delivered electronically, such as access codes, are considered "shipped" to the address that your order was billed to.

Shipping & Tracking

I didn't receive an order or shipping confirmation. Where is it?
Our order confirmations are sent as soon as payment is verified, usually within minutes (but may take a few hours to arrive if your email provider is experiencing issues). If you did not receive an order or shipping confirmation, please check your spam or junk mail folder first. If your confirmation does not arrive within 24 hours, please contact our Customer Service team.

How do I track my order?
Tracking your order is easy. Once your order has been successfully submitted, you'll receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number. Depending on your shipment method, you can follow the progress of your shipment at www.ups.com, www.fedex.com or via Media Mail at www.usps.com.

How is digital content delivered?
Digital content is emailed to student's school account prior to start of the term. Students can also visit "Access eBook Codes" to retrieve their digital codes.

Where do I find my order's estimated delivery date?
To find your order's estimated delivery date, just log in to your account and go to your order history. Please note that other than Next Day Air and 2nd Day Air, all delivery dates are estimates and are not guaranteed.

How long will it take for my order to ship after I've placed it?
We work super fast to get you your books. Orders are shipped within 48 hours depending on order volume. Orders are processed in the sequence they are received. Orders placed after 12 pm CST/CDT on Friday will ship the following Monday (excluding holidays). You will receive a confirmation email when your shipment has left our facility.

How long will it take for me to receive my order once it's shipped?
That depends on which shipping service you chose.

How can I avoid missed deliveries?
The following services will allow you to track and manage your packages:

• FedEx Delivery Manager https://www.fedex.com/fdmenrollment/

• UPS My Choice https://www.ups.com/us/en/services/tracking/mychoice.page

• USPS Informed Delivery https://informeddelivery.usps.com/box/pages/intro/start.action

It's a few days past my delivery estimate. Will I be getting my order soon?
Due to delivery estimates being approximations, your order may not get to you on the same date as your delivery estimate. We apologize for any inconvenience and ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.
If you haven't received your order by the estimated delivery date, please:

• First, check the tracking number for your order by going to your account. If the tracking shows your order as being delivered, check with your neighbors, mail room, or apartment office, if applicable, to see if someone signed for your package. Also check with your mail carrier and around your mailbox and/or front door to see if the order was left for you.

• Second, see if your tracking number shows your order as being in a city near your shipping address. If it is, it's likely that your order will be arriving soon. We ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.

Finally, if you're unable to find your order after checking with your neighbors/mail room/mail carrier, or if it's more than 2 business days past your delivery estimate, contact Customer Service about getting a refund or replacement order.

Returns & Refunds

How do I return an item?
We want to make your returns and refunds as easy and fast as possible. Our return policies vary by item ordered so please review below:

• Non-textbook items in resalable condition may be refunded or exchanged within fifteen days (15) with original receipt.

• Textbooks may be refunded with receipt within fourteen (14) calendar days from the start of school or within two (2) days of purchase thereafter, including during summer term.

• Textbooks presented for refund must be in the same condition as purchased with all packaging intact.

• Access codes are not returnable if the envelope seal is broken and are not eligible for buyback.

• Textbooks purchased during the last week of classes or during exams are non-refundable but may be sold back under the book buyback policy

• In addition, upon proof of drop/add, EduCare will accept textbook returns and refund the full cost paid by the students who have dropped a course up to thirty (30) days from the start of classes or until the end of the official drop/add period, whichever comes first. Textbook returns will be refunded provided the book is in the same condition as when it was purchased.

Please contact us if you have any questions concerning your purchases.

Can I cancel my order for a refund?
Because we work hard to get your order out quickly, we unfortunately can't change or cancel the order once it's been placed. We do make the return process easy and simple.

What if I'm past the return period?
If you have missed your return period, you can sell it back during buyback.

How will I be credited for my return?
Your credit will be issued in the same manner the payment was originally made. Please allow up to 2-5 days for processing time.
If your order was purchased with your Fee Waiver, the credit will be issued to your school.

How long will it take to receive credit for my returns sent via mail?
Please allow up to 2 weeks for processing once the return shipment has been received.

Textbook buyback

How do I sell my books?
Students must bring their textbooks to a designated spot on campus or ship books to our warehouse. To qualify for buyback, books must be in good condition and must be in use in the upcoming school year. Books will be purchased back at up to 50 percent of the used retail price. Some paperback novels may qualify for buyback at a reduced rate. Refund checks will be mailed home for all students.

Will you accept buyback books in any condition?
Because books are resold to other students, EduCare does not accept or pay for buyback books with:

• Stains or water damage

• Missing, torn, or loose pages

• Missing, torn, or loose covers

• Excessive writing or marking

• Excessive writing on the edges

• A broken spine

• Torn or damaged binding

A textbook can still be in good condition if it shows signs of general use and wear and tear, such as:

• Some writing or notes

• Highlighting, from a little to a lot

• Rounded or dog-eared corners

• Minor scrapes or scratches

• Faded cover art

• Creased pages

You will not receive payment for books that do not meet our minimum standards of quality.

Do you buy back course manuals?
No, course manuals, workbooks, study guides, and reprints have no buyback value.

Do you buy teacher's editions, international editions, or review copies?
No, we do not buy teacher's editions, international editions, complimentary copies, or professional review copies.

What happens if I send materials with no buyback value?
Items submitted to us for buyback that do not meet our minimum standards of quality will either be available for return to you (at your expense) or recycled after 21 days. You will be notified by email or mailed letter if your book falls into this category. You will then have one week to request that your book be returned to you. If your original copy has already been recycled, a replacement copy (if available) may be shipped at your expense.

Protecting Your Information

What is your privacy policy?
You can review our privacy policy on our corporate page.

Why do you need my email address/contact information?
Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

Do you sell or share my personal information?
We do not rent, sell, or share personal information about you with third parties except in the certain situations described our Terms of Service and Privacy Policy.

What security measures do you take to protect my information?
We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect so we cannot promise, and you should not expect, that your information will be secure in all circumstances.
Secure browser connections are noted by URLs beginning with 'https://' as well as various browser-specific "secure lock" icons.

Password Security
To further secure your information, we require you to create a customer password when you establish an account with us. Our website is designed to accept passwords between 6-10 characters in length. Letters, numbers, and capital letters are allowed; special characters (such as # , $ % ) are not allowed. Passwords are case sensitive, so when logging in, be sure your caps lock is not on. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can reset your password here. We will email you a secure link to reset your password. For security reasons, we do not email existing passwords. If you want to change your password, you can also go to your account and follow the instructions for changing passwords.
Remember to Sign Out
To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out can access your account.
Other Payment Options
If you do not feel comfortable submitting your credit card information over the internet, you still can shop with us. We welcome you to contact us to complete your purchase by phone.
For security purposes, we do not accept credit card information via email, web form, or social media.
Changes To Security
EduCare reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.